FAQ
Feel more than free to contact us in case you didn’t find an answer to your questions.
-
About Us
-
Who we are?
We are an European specialist in cannabis extraction, biomass cultivation, and wholesale manufacturing of bulk, white- and private-label CBD products. -
Where our fields are?
Our fields are in Northern Bulgaria – known as the highest quality lands in the country. We are proud to be a Fully Organic grower – we have absolutely no trace of pesticides, herbicides or any other harmful chemicals. -
Contact
-
How can you contact us?
You can reach us by e-mail or phone. Write us comfortably an e-mail to contact@agroingextract.com or use our contact form. We will get back to you as soon as possible. You can also reach us by phone (Monday to Friday from 09:00 – 18:00) at +359 888/749459 for international inquiries and +49 152/24303058 for DACH Region inquiries. -
Can you visit our Production Facility?
You are more than welcome to come and visit our fields with industrial hemp. We would also be glad to give you a tour of our food-grade production and storage facility. Our facility is built in accordance with GMP European standards, and it is complete with state-of-the-art cannabinoid extraction equipment to produce a pure, safe, and premium CBD product. -
Quality
-
Do we provide CoA?
Yes! Every single batch is third-party lab tested and comes out with a CoA (Certificate of Analysis). Just email us and we would provide you with our CoA. -
What hemp varieties do we cultivate?
The hemp varieties we use are exclusively EU-certified. Our hemp is also 100% organic as we have absolutely no traces of pesticides, herbicides or other harmful chemicals. Our farmers only use an irrigation system. -
What kind of extraction method do we use?
We use ethanol-based cold (-40 degrees celsius) extraction (EtOH) to extract cannabinoids and terpenes from hemp effectively, and separate THC and CBD from biomass. EtOH is the most efficient method of processing cannabinoids for bulk-processing facilities in the cannabis industry. -
Can we provide traceability of our products?
All our activities are completely vertically integrated, which means that we own the complete production chain, allowing us to guarantee full traceability from seed to the product. -
What certificates our extracts come with?
We are one of very few CBD suppliers in Europe with an EU-GMP certificate, the highest standard in the industry. With our rigorous approach to quality we have also implemented and obtained HACCP, ISO 22000, ISO 19001:2011 and Kosher certifications. -
Order
-
How can I place an order?
You can simply send us an inquiry with your desired purchase, and we will reach back to you within a day. -
Where is my order?
As soon as your package is shipped, you will receive an e-mail from us with your tracking number and a link to your tracking system. If you can't find your tracking number, simply contact us by email at contact@agroingextract.com -
Shipping
-
What courier will my order get shipped with?
Currently we send our packages via DHL. However, we are able to offer you other shipping service providers that suit your business. -
What countries do we ship to?
We ship our products Europe-wide. All shipments are EXW Romania. We can ship to any country that allows the import of CBD Extracts. -
Payment
-
What payment methods do we accept?
We accept Bank payments only after an issued invoice.